When do I get charged?
Thank you so much for backing our project! For those unfamiliar, you will only be charged your pledge amount if we are successful in reaching our initial goal! You can cancel your pledge any time before the campaign ends no questions asked. After the campaign ends you will be charged officially by Backerkit. The charge will be for your pledge minus shipping–Shipping will be charged at a later date closer to when the items will ship to you for a better estimate!
Last updated: August 28, 2024 19:21
What happens if the item I pledge for isn't unlocked?
We hope to reach all of our funding goals in this campaign, with that said we know that it is a possibility that we’re not successful in reaching a funding goal. We encourage you to check on the project throughout the process and should the item you are pledging for not be unlocked you can cancel your pledge before the campaign ends. This will prevent you from being charged. We are hopeful that we will be able to unlock all levels in our project!
Last updated: August 28, 2024 19:23
Will things look exactly how they do in the photos?
Pictures in our campaign are of our sampled products. There may be slight alterations for each design including change of hardware, additional tagging, and slight color changes.
For Machi’s Plush bag, we already know definitively that the bow will be changed to a lighter blue, and that her ear fluff will be changed to look more similar to Megumi’s (both navy blue and white fluff fabric). We will also be changing the embroidery color to match more closely the navy blue straps.
We also intend to change the hardware on the Plush backpacks to colored enamel hardware that fits the color palette better. These changes will not interfere with the overall look or integrity of the bags. Other slight changes may occur and if anything major happens we’ll of course let our backers know!
Last updated: August 28, 2024 19:27
When will we be charged shipping?
Shipping will be charged at a later date. We will send an update once shipping charges will be collected!
Last updated: October 31, 2024 00:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.